Currencies :

FAQ

How to choose suitable size?

The sizes of our Herve Leger dresses are European standard sizes. Well, if you are not sure of your size, kindly please contact our customer service. We will offer you a size chart with bust, waist and hip size. You can choose the size according to our size chart.

Are the pictures shown in our web the real pictures of your products or not?

All of the pictures are definitely taken by ourselves, so kindly please buy with confidence. The color phenomenon may occurred only in a few pictures, check them clearly before take the item into your cart.

What are your methods of payment?

We accept credit cards, Western Union, etc. Note: All prices are listed in US $.

Where do you ship?

1. We Ship to worldwide area by EMS/DHL.

2. We will provide you with tracking number via email once your dress have been shipped out.

How long will it take for my items to arrive?

All the items are handled by EMS (Express Mail Service, door to door service). Generally you will get your items in 57 days after your order has been processed. In most cases, the items are received in 5 business days; however we named 7 days in case of delays. If you need a rush delivery, like DHL, then you will get your items in 34 days.

How do I contact online service after payment was made?

You can contact us via email. All inquiries are answered within 12 Hours. If you have not heard from us, please check your Spam Mail.

Do we issue REFUNDS or EXCHANGES?

There are no returns/exchanges allowed unless wrong dress or wrong size dress was received. Ex: Ordered size L, received size S (based on tags). If you received wrong items, or you find any quality problem, you may return your items within 3 days since the Receipt date. Well the items need to be under intact. Please make sure to send back all accessories (including the box), otherwise the exchange will be ignored.

My credit card was declined, now what?

There are various reasons for a declined credit card transaction. The most common reason being that the address you entered is not the same address on your credit card statement. If so, please try again with the right billing address. While at the mean time, A simple typing mistake could also cause the transaction to be declined, including entering the wrong credit card number, wrong expiry date or CVN code (the security number on the back of your credit card).If your credit card is still not being accepted here are some suggestions: Wait 1 day and try again Make sure your credit card is not over its limit Make sure your credit card has not expired Make sure you have correctly typed the name on the front of the credit card Try a different credit card.